Normally when a user gets ADSL, there are charges to set-up the line. That could be through BT Wholesale or via an LLU (local loop unbundling) operator. Those charges may be hidden by the ISP/etc or built in to the set-up charge.
If a user then migrates to another operator, that's fine too.
However if a user happens to cancel their PSTN service, say they move house, the ISP may be charged £33 for the "cease" request even though they've got no control of the user.
There must be a sensible rational behind it somewhere.
2007/05/09
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