Second Ofcom own-initiative investigation against various Communications Providers about enforcement of the requirement to implement and comply with a Dispute Resolution Scheme | Ofcom

Second Ofcom own-initiative investigation against various Communications Providers about enforcement of the requirement to implement and comply with a Dispute Resolution Scheme | Ofcom: "General Condition 14.7"

Ofcom has conducted an investigation into whether communications providers comply with General Condition 14.7 which states they must implement a dispute resolution process and belong to an independent dispute resolution scheme. Prior to the investigation Ofcom found that there had been complaints against various providers and they had not joined a relevant scheme. Ofcom are now satisfied that these providers have met their obligations.

Ofcom has approved two independent dispute resolution schemes, the Office of Telecommunications Ombudsman (Otelo) and the Communication and Internet Services Adjudication Scheme (CISAS).

Any provider of PECS (public electronic communications services) found not to be compliant can be issued a notice by Ofocm (under section 94 of the Communications Act 2003) and failing to act can mean a fine of up to 10% of the relevant turnover of the company.