01/12/2009

TomTom support not so supportive

Recently my TomTom GO910 computer voice stopped working even though upgrades etc had taken place using the supplied TomTom Home software. The pre-recordered voices worked fine, only the text-to-speech system from Loquendo seemed to have failed.

After logging a support incident with TomTom, they recommended removing the LogquendoTTS directory from the device and then a long protracted support dialogue took place. After backing-up several directories and performing various set-up steps an email came in asked to restore the LoquendoTTS directory that had been deleted (before any back-ups were requested).

Now the unit has to go back to TomTom at their expense, but even so it means not having a navigation device for a while. Not the most optimal use of my time and a bit of a support failure.
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