Anyone offering a communication service is obliged to register with an Alternative Dispute Resolution (ADR) Service so that if consumers are not able to resolve a dispute with their provider, they have the option to take it further through an ADR.
Currently there are two approved ADRs who are CISAS and Otelo.
Ofcom is obliged to review how the ADRs on a regular basis, so is consulting on how they doing.
The consultation is available on Ofcom's site.
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