31/08/2011

Ofcom issues a notification to HomeServe

Ofcom the super regulator has issued a notice under section 128 of the Communication Act 2003 to HomeServe (HomeServe Plc) for persistant breaches pertaining to automated dialling equipment making silent calls and redialing within 24 hours when the call was answered by an answered by an answering machine.

Ofcom has the power to fine companies under Section 130 of the Act if they fail to remedy their actions once notified.

Previous companies to receive notifications and or fines for silent calling have been: -

    RWE npower PLC ("npower") Ultimate Credit Services Ltd (“UCS”) Equidebt Ltd (“Equidebt”) Barclays Bank plc (“Barclaycard”) Abbey National plc (“Abbey”) Complete Credit Management Limited (“CCM”)
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