Ofcom Telecom Complaints Q1 2012

Ofcom the Super regulator that covers telecoms, broadcasting, spectrum, media and the postal system has released details about Telecoms complaints in the period January through March 2012. This covers fixed line telephone, fixed broadband, mobile telephony and Pay TV services. Ofcom itself receives around 300 complaints per day, usually when a consumer can not resolve an issue with the relevant supplier. These reports are logged, while there are many more issues reported to the suppliers themselves that Ofcom never gets to hear of. Fixed line telephony: BT Retail, Sky, TalkTalk Group and Virgin Media of which TalkTalk had the highest number of complaints with Virgin Media receiving the least number of complaints. Most complaints related to billing and customer service issues. Fixed broadband: BT Retail, Sky, TalkTalk Group, Virgin Media and Orange Home. Again TalkTalk had the most complaints and Sky the least mainly about line faults and other service issues. Mobile telephony: 3UK, O2, Orange, T-Mobile, Vodafone and Virgin Mobile with Three getting most complaints and O2 least relating mainly to disputed charges and customer service issues. Pay TV services: Sky, BT Vision, and Virgin Media with Sky getting the least complaints and BT Vision the most mainly relating to their sales processes and problems with billing. The Ofcom summary can be found here.
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